Returns, Exchange & Refund


Exchange:

We are trying hard to serve your order to your appropriate products and sizes. In case if you received the wrong product or it's unfit to your size, you can exchange your product within 7 days of delivery.

  • Your Pickup will be arranged by ronost within 2-3 working days of your request.
  • All Products must be unused, unwashed and returned with the original packing & tags when we receive it.

In case, the order does not meet the above conditions exchange request will not be processed and your order will be sent back to your picked up address.

Returns:

We are trying hard to serve your order to your appropriate products and sizes. In

We are working hard to provide you the latest fashion at affordable rates with Best quality fabric. If you damaged product or in-correct product simply return the product within same days for delivery.

In case you fail to intimate on the same day of receiving an incorrect or damaged product, the product will be considered sold and would not be replaced or refunded.

We can arrange a pick-up for you with an easy online return process just simple mail us at ronostcompany@gmail.com or calling us on the contact number.

*Shipping Charges and COD charges charged at the time of placing the order is non- refundable.

*We shall charge you shipping charges of Rs.150 in case of reverse pick up the same shall be deducted from your refund.

Important Points to remember,

  • At present due to COVID situation we are following NO RETURNS/NO EXCHANGE.
  • Return request needs to be within same day of the delivery date.
  • Your Pickup will be done in 2-3 working days.
  • All returned products must be unused or unwashed or undamaged and return with the original packing and tags when we receive it. Items without tags will not be accepted.
  • The refund is subject to your returns met the above conditions else returns will not be accepted.

In case you receive a damaged / defective product, we should be notified within 24 hours of delivery. Also, we request you to email us a photograph of the damaged / defective product. In case you fail to intimate about the same, return might not be processed.

 

Refund Policy:

Amount Refund:

1. If you cancel the Order, the full amount will be refunded to you includes shipping charges and COD charges if any.

2. If you return the product, shipping charges and COD charges charged at the time while placing the order will be deducted. Also, the Reverse Shipping charges of Rs.150 will be charged and the balance amount will be refunded to you.

Mode of Refund:

1. Prepaid Orders: The amount will be refunded to the same account from which order has been placed. Once we received the product, the amount will be processed in 1-2 working days. Your money will be reflected in your account in 5-7 working days.

2. COD Orders: The amount will be transferred to the Bank Account mentioned while placing the Return Request and your amount will be reflected in your account within 7 working days of the details.

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